Protect Your Purchase

High-quality hardwood floors are an investment that can last for many generations. They add beauty and value to your home. To ensure that your hardwood floors stand the test of time, we offer a guide to keep them in the best shape possible.

A stable environment in the home is best for hardwood flooring longevity. We suggest a room temperature between 15 and 26 degrees Celsius throughout the year, with a humidity range between 30 and 50 per cent.

You may notice some boards have minor snags or raised grains on the surface. This is the result of the wire brushing used to give them their beautiful texture and is completely normal for this style of flooring. When maintaining your floors, use a lint-free cotton cloth mop with no loops. This will work better than a microfibre fabric, which contains very fine fibres and may be caught or snagged on your floor’s textured surface. Pro tip: If your cleaning kit uses microfibre cleaning pads, simply wrap and cover the mop with a cotton material, such as an old, clean t-shirt.

Colour Change

Hardwood flooring does change as it ages and is exposed to sunlight, heat, air conditioning, and other environmental factors. Whenever possible, use blinds or curtains to protect your floors from excessive exposure to sunlight. You may find that areas of the floor that have been covered for a while by furniture or carpets are lighter than the surrounding floor. This is normal and not a defect in the flooring.

Seasonal Gaps

Because it is made from a natural material, hardwood flooring will expand and contract throughout the year. As the seasons change, the indoor environment changes too. In winter, when humidity is low, you may observe slight cracks between floorboards. These close again in summer when humidity is higher. This is nothing to be alarmed about. You can minimise these changes by maintaining the interior temperature and humidity recommended above.

Reactive Stained Technique

We use reactive stains with our hardwood flooring, rather than using traditional pigmented stains. Reactive stains use carefully selected chemicals that interact with the natural compounds in wood to change the colour from within. We feel these better enhance the natural beauty of wood and replicate the normal oxidation of wood that occurs when it’s exposed to the elements.

Rest assured that most reactive stains are simply different kinds of salts dissolved in water. One of the most common salts, iron chloride, is commonly used to treat drinking water. Our advanced formulas offer better stability and consistency in producing beautiful flooring, while remaining completely safe for you, the consumer.


Preventive Maintenance

You will love how easy your new hardwood floors are to maintain. With just a little preventive maintenance, your floors will look beautiful for years to come. That means cleaning your floors regularly.

Simply sweep, dust mop, or vacuum your floors first to remove dirt and grit. Then, whenever necessary, use a hardwood cleaning product to clean the floor. We recommend using only a cleaning product that is compatible with your floor’s unique finish and following the manufacturer’s cleaning instructions.

Avoid universal cleaners as they can leave a dull residue on your floor or darken its surface. Also, stay away from wet mops as this will damage your floors over time. Not only will the finish be dulled, but the wood can be damaged, and a discolouring residue may remain. Water and wood are not a good mix!


Here are a few tips for giving your hardwood floors the attention they deserve:

  • Sweep, dust mop, or vacuum regularly. Always use a vacuum cleaner designed for hard surfaces, or the hard surface setting on your machine.
  • Direct sunlight over time can dry or fade the natural wood of your floors. When possible, close curtains and blinds to minimise direct sun exposure.
  • Furniture can scratch or even dent your hardwood floors. Therefore, always use felt protectors or furniture coasters under heavy pieces. Make sure any wheeled chairs have wide casters. Never drag furniture; instead, lift it or slide it on a blanket or moving cloth.
  • Any spilled liquids should be wiped up immediately with cloth or paper towels.
  • Always use a floor cleaner that is right for your flooring materials.
  • If installing hardwood floors in your kitchen, place a mat in front of the sink to absorb water.
  • A room temperature of 15 to 26 degrees  Celsius and humidity of 30 to 50 per cent is best for the health of your floors throughout the year.
  • Use mats or small carpets at entrances to prevent sand, grit, and dirt from being tracked onto the floors.
  • Never wear cleats, stiletto heels, or other similar footwear with spikes inside as they can make permanent indentations in your flooring.
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